#Connectalents is currently hiring a PS Core Ericsson Back-Office Engineer for a leading telecom solutions provider.

Responsibilities:

• Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
• Fault management on all NEs and follow up with support in case of escalated cases
• Node Health Checks
• Analysis of Network performance issues
• Implement network changes as per the CR process                     
• Support new Network node integrations and Acceptance
• Ensure current license and software versions are suitable for the present network requirement
• Capacity management and reporting in case of possible breach in capacity
• Liaise with 3rd Party Suppliers / Vendors for resolution of the Problems needing vendor support
• Validating and maintaining the Known Error Database (KEDB) for Datacom Nodes
• Identify root cause of Priority 1 and 2 incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Integration configuration (new links with other nodes, 3rd party, exp. Etc.), New APN/Static IP configure, Package creation as per commercial.
• Complaint handling (Customer, CC, Roaming and internal escalations), Hardware utilization report analysis.
• CN license application, update, capacity monitoring and forecast, Customer interface/communication, Weekly Database backup checking, Handle new requirements from Customer, KPI / Network Quality improvement / optimization.
• Weekly Operation Plan, Major Operation review / solution /risk / script verification, Rectification/ precaution check and update iSite, Contingency plan, Topology update, Remote access and Contingency Defense & Drilling.
• Disaster recovery planning & reporting, change operation execution, Spare parts management / update.
• Support customer to do the network security audit / fix the vulnerabilities, Policy compliance / Adhoc requests.
• Support Customer to review the solution from Operator /3rd party/Customer, Support roaming team to launch new operators, new feature deployment.

Requirements:

• Bachelor Degree in Communication.
• 4+ years of relevant experience.
• NOC/GNOC operations experience is a must
• DPI concepts and troubleshooting (L3/L7 rule definition/Differentiated service charging/Header Enrichment)
• Knowledge in all technologies PS Call flows, CSFB and SRVCC, VoLTE.
• Experience in User Trace analysis, CDR analysis and KPI improvement
• Knowledge in Routing concepts, NFV, Cloud vEPC (vUSN & vUGW)
• Experience of MS Operations Must.
• English fluency is a must

Interested candidates shall send their updated resumes to Martina@connectalents.com, & mention the job title in the email subject.